Family Fright Fest Logo

FAQs

All tickets are non transferable and non refundable

ESSENTIAL INFORMATION

  • We look forward to welcoming you to Family Fright Fest soon.
  • We just have a few things to tell you, to make sure your overall experience will be as enjoyable and safe as possible.
  • Please note: tickets are non refundable
  • NO REFUNDS will be available on arrival
  • Please note you MUST arrive BEFORE your purchased time slot. You can arrive any time before your slot and enter the venue, but you cannot partake in any of the experiences until your allocated time slot. If you arrive after your time slot, you may be refused entry.
  • You will make your way through open woodland and a large array of outdoor terrain so be prepared for uneven, wet, slippery and muddy surfaces.
  • If you, or anybody in your party, have a history of medical conditions that include heart disorders, pregnancy, claustrophobia, photosensitive forms of epilepsy, back disorders, diabetes, arthritis or asthma, then please consult a GP or medical professional about your planned attendance.
  • Finally, you must ensure you print your tickets or download them on your mobile device so as to have them ready to display on arrival. Please be advised that certain mobile providers have limited access in the area.

ADDITIONAL INFORMATION

  • Please note the experience is not wheelchair accessible due to the terrain and setting.
  • For everyones safety, fancy dress, fake weapons and large bags/backpacks are prohibited.
    Food and drink will be available throughout the evening. Please note we do reserve the right to refuse admission.  **NB** If guests are intoxicated this may well constitute refusal.
  • Photography and video are prohibited during the experience. If you wish to take any photographs or footage of the scares themselves, then a property release form must be obtained from us prior to publication.
  • If you get too scared, make your way to a “Safe Zone”. You will be collected from there and assisted to the main entrance.
  • To ensure you have the absolute best experience, you will start off in groups of 15 people.
  • For everyone’s safety, please do not touch any of the décor or actors. Any and all visitors that choose to ignore this rule will be removed from the site immediately.
  • We look forward to welcoming you to Lintz Hall Farm and experiencing the North’s Biggest Scream Park.

All tickets must be bought through the ticket link and cannot be purchased any other way. Unfortunately, we cannot accept ticket purchases via email or any other method.

Our ticket tiers are based on when tickets are purchased, with each tier having a limited allocation.
Tier 1 tickets are released first, usually from January, and offer the lowest prices. As each tier sells out, tickets move to the next tier at a higher price.
The earlier you purchase your tickets, the better the price you’ll get.

No. Tickets are not available to purchase at the door. All guests must have valid, pre-purchased tickets to gain entry to the event.

Family Fright Fest features a mixture of indoor and outdoor attractions. As the event takes place during October, we recommend dressing appropriately for the weather, including warm clothing and suitable footwear.

Family Fright Fest operates in both indoor and outdoor environments, and the event will normally go ahead in typical October weather, including rain and cold temperatures.
However, the safety of our guests and staff is always our priority. In the event of severe weather conditions, including high winds, heavy rain or other circumstances that may present a safety risk, we may need to postpone or cancel an event.
Should this happen, we will contact affected ticket holders and offer the opportunity to transfer their tickets to an alternative available date during this year’s event or next year’s event, subject to availability.
We encourage all guests to check their emails and our official social media channels for updates before travelling to the event.

Tickets are non transferable, thus we please ask that you make sure you have booked the correct date and time.

If you have any questions or experience any problems with your tickets after purchasing, please contact Fatsoma, our official ticketing partner.
Their customer support team can assist with ticket-related enquiries.
Visit: https://www.fatsoma.com/support
You can also find answers to frequently asked questions here:
https://www.fatsoma.com/help/customers/customer-faqs/

If you, or anybody in your party, have a history of medical conditions that include heart disorders, pregnancy, claustrophobia, photosensitive forms of epilepsy, back disorders, diabetes, arthritis or asthma then please consult a GP or medical professional about your planned attendance.

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